PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE
The Terms and Conditions outlined below apply to purchases made from the Picolanda & Fleur’s website www.picolanda.com
1.Your acceptance of the Terms and Conditions is given when you make a purchase from Picolanda & Fleur. It is important to read these Terms and Conditions carefully before buying goods from our website. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about any aspects of our website, please contact us with the contact information stated on the website
- General Information
We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us although we must stress, this does not admit liability on Picolanda & Fleur’s part
Acceptance of your order and formation of a contract of sale takes place when your order has been received and payment has been made and received as well. You agree that your order is an offer to purchase the product(s) listed in your order to us on the terms and conditions set out herein. All orders are subject to acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to complete your order.
Please note that after submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgment of your order only and does not constitute an acceptance of your order. In some cases, due to a technical error, you may not receive an email immediately, we will endeavour to email you within 72 hours.
Order status may take up to 12 hours to update after your order has been placed.
3.1 If we cannot accept your order. If we are unable to accept your order for any reason, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
With regard to shopping online on our website, please be aware of the following:
3.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
3.3 All goods and products are subject to availability. This means we may not be able to supply your order until we have checked our stock.
3.4 Delivery Timings. Delivery timings are estimates only. And we keep to them 99% of the time. As we use delivery partners, there may be rare occasions where delivery is delayed, we will keep you updated if such a situation occurs at anytime. However, we will not be liable for delivery delays caused by a third –party supplier
- Your right to make changes
If you wish to make a change to the product(s) you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may cancel your order
- Our right to make changes
We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to our website. Your continued use of the Website constitutes your agreement to all such Terms.
6.1. Timings. Please note that we aim to dispatch all orders within 24 hours on Mondays to Fridays, Orders received from Saturday and Sunday will be dispatched the following weekdays. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch.
6.2 Delivery costs. The costs of delivery will be as displayed to you on our website.
6.3 Delays. We are not responsible for delays outside our control we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event,
- Returns and Exchanges
We do not accept Returns at this time, but we happy to accept Exchanges within 7 days of purchase You will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature of the goods.
When you place an order with us on Picolanda.com, you have 7 days from receipt of your order to request your exchange number. You will receive your exchange number by email. All items to be exchanged should be sent back to us in the original packaging provided and the items should be returned unworn and in perfect condition with all Picolanda & Fleur garment tags still attached. Returns that are damaged, soiled or returned without their original packaging and labels may not be accepted and may be sent back to you.
Before your parcel leaves our warehouse, it is properly checked and controlled by our packing team. If you receive an item which is damaged, please contact us at firstname.lastname@example.org with the subject Package Damaged immediately.
If your item is faulty, we can offer alternatives such as repair or exchanges. For more information, please contact us at our listed phone number and email address.
Payments can be made by Paystack, our payment solutions provider or Visa, MasterCard cards issued by any bank. Payment will be debited and cleared from your account upon completion of the order process on the website. You can also use PayPal, removing the need to enter your credit card details. When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to Picolanda.com.
To help ensure that your shopping experience is safe and secure, we use special security systems to encrypt your payment details, making it virtually impossible for these to be read over the internet.
For your security, you will always be asked to enter your CVV code at checkout. We receive authorization to charge your account once the order is placed and the pending transaction will be settled upon dispatch. We take reasonable care (in so far as it is in our power to do so) to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
- Intellectual Property
Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trademarks, registered and unregistered designs, database rights, domain names and goodwill (“Intellectual Property Rights”) in all content included on our website is the exclusive property of Picolanda & Fleur or its licensors and is protected by applicable legislation around the world. Any commercial use, including the reproduction, modification, distribution, and transmission of any content is strictly prohibited without the consent of Picolanda & Fleur
- Our Liability To You
You have certain rights under the law, including that any items you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms. We only supply the Items, use of the website and any other services for domestic and private use. You agree not to use the Items, website or any other services provided by us for any commercial, business or re-sale purpose.